Thermly agentto Priya, customer service · by textSampleStore 4 refused tote 3 on Route 7 (it read 46°F at 5:50 AM; their check said 45). I've drafted the credit with the readings. OK to issue it?
PriyaOK, issue it.
For food distributors · now starting pilots
Temperature tags that stay with your deliveries after the drop-off, and an agent that follows through.
Thin Thermly tags travel in your chilled cases and keep reporting after the hand-off, each reading with its time. The Thermly agent works like an employee on your delivery desk: it asks the receiver to check a warm case, gets the driver to check before the store signs, and drafts the credit note with the facts.
No Wi-Fi to set up and nothing to plug in. Each reading shows the time it was read.
Sample food distributor/Deliveries
Search routes, customers and cases
PR
Deliveries
Routes
Deliveries
After delivery3
Agent
Open items3
Credits waiting1
Daily summary
Planned
Routing and proof-of-delivery integrations
DeliveriesThis morning, about 7:10 AM · chilled cases and totes
Open items firstAll routes
After delivery3Read at the customer
Waiting for your OK1A credit
Receivers asked2To check it's in the cooler
Delivery and customerAt the hand-offLatest readingStatusWhat the agent is doing
Route 12 · EasleyRestaurant · chicken case36°Fat 6:18 AM51°Fat 7:02 AM after deliveryWarmAsked Carlos to check it's in the walk-in
Route 7 · Store 4Convenience store · tote 3Refusedat 6:01 AM46°Fat 5:50 AMRefusedCredit drafted · waiting for Priya's OK
Route 3 · GreerSchool kitchen36°Fat 5:40 AM37°Fat 6:55 AM after deliveryIn rangeIn range after delivery
Route 4 · MauldinBakery-café37°Fat 5:10 AM39°Fat 6:47 AM after deliveryIn rangeAsked their receiver to confirm it's in the cooler
Route 9On the roadNot yetstill on the truck35°Fat 6:58 AMIn rangeNothing open
Open items firstEach reading shows the time it was read
Who it's for
The same agent, at a different desk.
Broadline food distributors
A delivery desk that watches every case through the hand-off and after it.
For the cases you deliver to restaurants, schools and hospitals: it asks the receiver to check a case that reads warm, and keeps the readings and their reply with the delivery.
Built in: readings after deliverySee after delivery →Convenience distributors
A delivery desk for the routes that stock your stores.
It gets the driver to check a warm tote before the store signs, and drafts the credit with the readings for your OK.
See the credit note →C-store operators
An operations employee for your stores' coolers and the deliveries coming in.
It asks whoever's on shift to check a warm cooler, books the repair with the evidence once you OK it, and watches the readings afterwards.
See the store workflow →Vending operators
A route assistant for your machines.
Temperature tags and follow-up for the machines on your route, with a specific offer to start small.
Thermly for vending →Beer distributors and bars
A sales desk that spots which kegs are likely empty.
For a distributor's kegs: it answers the account's texts, checks in before a delivery when kegs look likely empty, and puts the empties on the next stop. For bars, the same tags read the temperature of keg coolers and beer caves.
Thermly for kegs →See your goods after delivery
After the drop-off, the tag keeps reporting.
A tag packed with a case keeps reporting after the hand-off, so you see readings from your goods at the customer's door and in their back room, each with its time. Nobody else's logger leaves with the case.
- Settle warm-product credit questions with the facts. The reading at the hand-off, the readings after it and who checked what, saved with the delivery.
- Help the customer before product is lost. When a delivered case reads warm, the agent asks their receiver to check it made it into the walk-in.
What the readings can and can't tell you
- Each reading shows the time it was read.
- Whether a case is inside the walk-in is something a person confirms.
- Readings are facts for the conversation. They don't establish fault, decide whether food is safe, or prove an uninterrupted cold chain.
- 36°F
Signed for at 6:20.
- 51°F, at the restaurant
Likely cause to check: the case may still be on the dock. At 7:06 the agent texted Carlos, the kitchen manager, to check it made it into the walk-in.
- “Found it on the back dock behind the produce. It's in the walk-in now.”
- 38°F, back in range at this reading
- 36°F at the hand-off, 51°F at 7:02 on the customer's dock, Carlos's report at 7:14
Noted for Priya in customer service, in case the restaurant asks about this case.
Carlos decides about the chicken. The agent never says food is safe or unsafe.
How it works
Pack. Read. Ask. Follow through.
The tags tell you what the temperature was, and when, even after the delivery. The agent gets someone to do something about it.
- 01 / Pack
Pack a tag with the case
A thin tag rides in each chilled case or tote you want to see, from your dock to the customer's back room. No Wi-Fi to set up and nothing to plug in.
Route 7 · Store 4 · tote 3Dairy and sandwiches · range 33–41 °F - 02 / Read
Every reading has its time
Readings travel over the Thermly network: in transit, at the hand-off and after delivery, each with the time it was read.
46°FTote 3, at Store 4 before the store signsThe rest of Store 4's order read 36–37°F - 03 / Ask
Ask the driver or the receiver
The agent texts your driver or the customer's receiver with the reading, its time and one thing to check. Their reply goes on record.
Before the store signs, could you and their receiver check what's in it?Checked it with their receiver. Product reads 45. They're refusing the tote, I'm bringing it back. - 04 / Follow through
Draft the credit, keep the record
It drafts the credit note with the readings and people's reports, waits for your OK, and asks the warehouse to check where the tote rode.
Credit for tote 3 drafted with the readings; asked Priya for her OKAsked the warehouse lead to check where tote 3 rode on truck 22
For a store's coolers, it's the same four steps: stick a tag inside each cooler, walk-in or beer cave, and the agent asks whoever's on shift. See the store workflow.
Sample food distributor · Marcus drives Route 7Try the voice demo
The Thermly agent
Not another alarm to watch. An employee that follows through.
The Thermly agent is an AI agent that works like an employee on your delivery desk, reacting as readings come in.
- Asks the receiver to check a warm case, by text, with the reading and its time.
- Gets the driver to check a tote before the store signs.
- Drafts the credit note with the readings and waits for your OK.
- Asks the warehouse to check where a tote rode.
- Saves everything with the delivery: the readings, people's reports and who did what.
- Writes the daily summary of what's open and who it's waiting on.
- Calls when a text isn't enough.
You decide what it does on its own and what waits for your OK. Texts go only to people who signed up for them: your own staff, and customers' receivers who opted in for delivery texts.
Thermly agentto Priya, customer service · by textSampleCredit noteRoute 7 · Store 4 · tote 3Sample
Store 4: tote 3 refused at delivery (Route 7)
- Texted Marcus (Route 7): check tote 3 with Store 4's receiver before they sign
- Marcus: product read 45 °F with the receiver; Store 4 refused tote 3 (driver report)
- Credit for tote 3 drafted with the readings; asked Priya for her OK
- Asked the warehouse lead to check where tote 3 rode on truck 22 before tomorrow's load
- Priya approved the credit by text
- Credit note to Store 4, with the readings
- Daily summary updated: truck 22 waiting on the warehouse
Sample food distributor. Marcus drives Route 7; credits are Priya's to OK in customer service.
What a pilot gets
Built in, and what's planned.
Built in
| What it does | How |
|---|---|
| Readings with their times, in transit, at the hand-off and after delivery | Tags |
| The arrival check at receiving, with the receiver's confirmation | Tags + agent |
| Asking the receiver or the driver to check, by text; their reply on record | Agent |
| Follow-up when there's no answer, then the next person on the plan | Agent |
| A credit or claim note drafted with the readings and people's reports, sent once your team OKs it | Agent |
| For stores: asking the shift to check a cooler, a service request once the owner OKs it, watching the readings afterwards | Tags + agent |
| A phone call when a text isn't enough | Agent (voice) |
| A daily summary of what's open and who it's waiting on | Agent |
Planned
| What | Status |
|---|---|
| Routing, ERP and proof-of-delivery integrations | Planned |
| Frozen | Next |
For the stores you deliver to, and the ones you run
Stop monitoring losses.
Start preventing them.
A warm reading needs a local check and a clear next step. The same agent works for a store's coolers and walk-ins: it asks whoever's on shift, books the repair once the owner OKs it, and watches the readings afterwards.
Store 7 · Cooler 3Anderson · drinks · range 33–41 °F
- 46°F; it read 37°F at 11:40 AM
- Asked Maria, the shift lead, to check the door and read the display
- “Door was propped open behind a case of water. Closed it. Display says 44.”
- 38°F, back in range at this reading; check closed
Store 12 · Walk-inSeneca · sandwiches and salads · range 33–41 °F
- 45°F, still warm after last night's check
- Service request drafted for the contractor's 11 AM slot; asked Dana, the owner, for her OK
- “Yes, send it. And have Luis move the sandwiches to the reach-in for now.”
- The agent watches the readings and reopens it if it's warm again
- Ask the local team. Whoever is on shift checks the door, the power and the cooler's own display. Each person signs up for the texts themselves.
- Follow up. If nobody answers, it follows up, then asks the next person on the plan you agreed.
- Across stores. The latest readings with their times, open checks and who each one is waiting on, in one place.
- Keep the record. Readings, staff reports and service details stay together. A likely cause is something to check; people make the decisions.
Sample store group · 14 fictional stores around Greenville, SC
Other ways teams use Thermly
- Campus and institutional kitchens — staff follow-up and incident records.
- Refrigeration contractors — check findings and service packets.
- Pharmacy receiving — arrival checks alongside the qualified logger.
Deliveries
How do you see a case after it's delivered?
The tag goes with the case. After the hand-off it keeps reporting over the Thermly network, at the customer's door and in their back room, each reading with the time it was read. Whether the case is inside the walk-in is something a person confirms.
Who gets texted at the customer?
Only the customer's receivers who opted in for delivery texts, like a kitchen manager or a store's morning receiver. Messages come from Thermly and say they're from the Thermly agent.
Does a reading prove who's at fault?
No. The readings are facts for the conversation: the reading at the hand-off, the readings after it and what people reported, each with its time. They don't establish fault, decide whether food is safe, or prove an uninterrupted cold chain.
Do you see readings while the truck is out?
Yes: readings in transit, at the hand-off and after delivery, each with its time. It's the readings, not a route trace.
The agent
What does it do on its own, and what waits for my OK?
You decide. Asking the receiver, the driver or the person on shift to check, following up and going to the next person on your plan can run on their own. Credits, refusals, service visits and anything that costs money wait for your OK: the agent drafts the note with the evidence and asks you first.
Who does it text?
Only people who signed up for the texts: your own staff, customers' receivers who opted in for delivery texts, and store staff who signed up with the sticker on the cooler or the sign-up page. When a text isn't enough, it can call.
Does it say whether food is safe?
No. It reports the readings with their times and what people checked, and suggests a likely cause to check, like a case left on the dock or a door left open. People decide what happens to product.
The tags
Do I need Wi-Fi?
No. There's no Wi-Fi to set up and nothing to plug in, at your warehouse or at the customer. Readings travel over the Thermly network, each with the time it was read.
Does it work for frozen product?
Not yet. Frozen comes next, once the tag is proven at freezer temperatures.
Can a pharmacy or clinic use it?
As an arrival check at receiving, alongside the qualified logger you already keep, never instead of it.
Meet the founder
I’m Brett. I’m building Thermly.
My background is in hardware engineering and temperature-sensing devices. I’m building the tag and the agent around it, so a reading leads to someone checking, a fix, and a record your team can work with.
If you have a delivery, a cooler or a workflow you’d like to understand better, I’d like to hear about it.
Brett Byer · Founder
Talk with Brett
What would you like to track or improve?
Tell me about your business and the question you’re trying to answer. A conversation is a good place to start.
A pilot measures three things
- Readings. What the tags show on your routes, at the hand-off and at your customers.
- Useful interventions. Which readings lead to a check, a fix, or a better next step.
- Business value. Whether it helps with delivery credits, cooler operations or loss investigations.
We agree on placements, the observation period, and who the agent can ask before starting.